FAQs

They can be redeemed online at https://au.hotels.com/ at pay now hotels only. The customer needs to enter the card number at checkout (not all hotels accept gift cards, see t&c’s).

We can offer Pay with Bank Transfer (BACS) as a method of ticket payment available to all customers with a UK Bank account. We are also able to allow credit for those purchasing, provided they pass our credit checks.

We offer gift cards in multiple currencies:

• £10-£1350
• 90 SEK – 14500 SEK
• A$10 – A$2500 (cannot be merged due to regulation laws).

Only one gift card/eGift can be redeemed per transaction but they can be merged here (the currency can be change at the top right of the webpage).

Yes, if you spend 10,000 or over, you will receive a discount. For further information on this please email partnerships@thegiftcardteam.

E-gifts will be sent by e-mail to the e-mail address you provided on the day of purchase or the following day.

Gift cards/e-Gifts expiry dates:

• US & Canada – No expiry
• US & Canada – No expiry
• GBP, SEK & AUS – 3 years from the date of activation. The remaining balance will be lost.

Gift cards/eGifts cannot be returned or refunded, they also cannot be replaced if lost or stolen.

No. They can be used as payment for the whole or part of an order. Balance can be checked using the balance checker here. (the currency can be change at the top right of the webpage).

Contact – giftcards@hotels.com.